This page provides the required legal information in accordance with Japan’s Act on Specified Commercial Transactions.
Legal Name
The legal name of the business owner is Alexandra Jean Kakei.
Business Name
This business operates under the name Herbizlounge.
Address
As a sole proprietor, the business address will be disclosed without delay if requested by the customer.
Phone Number
Customers may contact the business through WhatsApp using the number 090-6646-1642.
Please add this number on WhatsApp and send a message if you require support or have a question.
Customer support is available from 10:00 to 18:00 Japan Standard Time, Monday through Friday, excluding national holidays.
Email Address
You can also reach the business via email at [email protected].
All inquiries will be answered during support hours. Please allow up to 24 business hours for a reply.
Head of Operations
The individual responsible for the content and operation of this website and its services is Alexandra Jean Kakei.
Additional Fees
All products sold through this website are digital. There are no additional charges such as shipping, handling, or processing fees. The final amount paid is exactly as displayed on each product’s sales page.
Exchanges and Returns Policy
＜For customer-initiated returns or cancellations＞
Due to the nature of digital products, all sales are considered final once the order has been completed.
Because products are delivered instantly via download, we do not offer cancellations, refunds, or exchanges for reasons other than technical issues. Please review product information carefully before purchasing.
＜For defective digital products＞
If you receive a product that is defective—such as a file that will not open or a broken download link—please contact us via WhatsApp or email. We will replace the defective product at no additional cost.
Delivery Times
All products are delivered immediately after payment is confirmed. Customers will receive an email containing the download link right after completing their purchase. If the email does not arrive within 10 minutes, please check your spam folder or contact us via WhatsApp or email.
Accepted Payment Methods
We accept payment via the following options:
🌸 Credit card (processed through Stripe)
🌸 PayPal
🌸 Direct payment link (provided upon request if the above methods fail)
Payment Period
All payments are due at the time of purchase.
Credit card and PayPal payments are processed instantly.
Direct payment links are valid for 3 days from the date of issue.
Price
All product prices are clearly listed on each individual product page and include applicable taxes.
Application Period
Products are available at any time unless stated otherwise. For promotional or discounted offers, availability may be limited to a specific period, which will be clearly noted on the sales page.
Available Quantity
There are no restrictions on the number of products available. All digital products can be downloaded by an unlimited number of users unless otherwise specified on a product page (e.g., limited bonuses or private offers).
Operating Environment
Our digital products are delivered in PDF format and require access to a standard PDF viewer such as Adobe Acrobat, Preview (Mac), or mobile PDF reader apps. They are compatible across desktops, tablets, and smartphones.
Customer Support
For questions or assistance, please contact us at:
📞 WhatsApp: 090-6646-1642
📧 Email:
Support hours are Monday through Friday, 10:00–18:00 JST.